Nexus One

Nexus One 3G issues persist after software update?

Google recently issued a software update aimed at fixing issues which some users have been experiencing on T-Mobile’s 3G network in the US.

It seems however that the problems are persisting for some users even after installing the update. Jordan Hall has that he still has issues and Google’s support forums are showing that other users have found the software update to be ineffective. Engadget have also posted a video from a user demonstrating that 3G connectivity can be affected by covering the bottom portion of the handset.

We’re hoping that this really is a problem which can be fixed via a software update as a hardware problem would be more difficult for Google to address. We’d be interested in hearing from anyone who’s had similar problems as it’s not yet clear how widespread this issue still is.

Reported Nexus One 3G performance issues software related: fix expected this week

It looks like Google has come up with a fix for users reporting problems with the Nexus One on T-Mobile’s 3G Network in the US. Google have written on the support forum that an over-the-air software fix is expected to solve the problem some time in the next week or so. For the sake of anyone who’s affected by this, we’ve got our fingers crossed that this will resolve the issue.

I wanted to post an update to the Nexus One Help Forum to let you know what we’ve been working on to help address the 3G issues some of you have been facing. I also wanted to thank you for being patient as we work to investigate the problem, an effort which has included our hardware partners.

Our engineers have uncovered specific cases for which a software fix should improve connectivity to 3G for some users. We are testing this fix now, initial results are positive, and if everything progresses as planned, we will provide an over-the-air software update to your phone in the next week or so. It may be, however, that users are experiencing problems as a result of being on the edge or outside of 3G coverage, which a product fix cannot address.

Thanks again for your patience and for your feedback, and we will continue to keep you informed.

Responding to complaints about it’s Nexus One upgrade pricing on T-Mobile in the US, Google has dropped the price of the upgrade by $100 to $279 and is refunding all those who paid $379 for the phone. Refunds will be made via Google Checkout for early adopters who paid the original upgrade price.

This means that there are now three price bands for the Nexus One: $529 unlocked, £279 for existing T-Mobile subscribers and $179 on a new T-Mobile 2 year contract. This shows that Google is listening to customer feedback - let’s hope that they will also do something for T-Mobile family plan subscribers who are not currently eligible for the upgrade deal.

Nexus One 3G performance issues being addressed by T-Mobile

T-Mobile have given advice to their support staff to address reports by customers that the Nexus One seems to have a problem maintaining a 3G connection on it’s US network. The company posted on it’s forum a few days ago, saying that it was looking into the reported issue, and has now published an internal document which seems to suggest that that an issue exists.

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T-Mobile acknowledges issues with the Nexus One on its 3G network

A page on the T-Mobile forum seems to acknowledge reports of Nexus One 3G connectivity issues. A note at the top of the page reads:

Google and T-Mobile are investigating this issue and hope to have more information for you soon. We understand your concern and appreciate your patience.

Nexus One users in the US have been reporting problems with the device constantly switching between 3D and EDGE, and in some cases no 3G available at all. Whilst it’s still not known how widespread this issue might be it’s reassuring to see that Google and T-Mobile appear to be taking it seriously.

Vodafone, T-Mobile, 3 UK networks to carry Nexus One: O2 support looks unlikely

Vodafone, T-Mobile and 3 UK have all announced that they are in negotiations with Google support the new Nexus One smartphone from spring 2010, whilst O2 UK has stated that they currently have no plans to sell the phone.

“We are in talks with Google and hope to have something to announce soon,” a T-Mobile spokesman told Total Telecom. David Kerrigan, head of Internet services at 3 UK has also said that the mobile operator is “in talks with Google on ranging the Nexus One. It’s a great Internet phone and we expect plenty of people to import it to the U.K. We see this as a natural platform for our unique Skype, Windows Live Messenger and Spotify offers,” he said.

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With the , Google have brought to market a phone which already looks like the slickest Android device to be released to date. It’s likely to be the first in a series of Nexus devices from the search giant, designed to take advantage of the increasingly compelling Android mobile operating system. Whilst the phone itself was the headline announcement at the Mountain View , Google also gave some insight into how they plan to develop their online phone store, which they referred to as a ‘new way to purchase a consumer phone’. This may eventually turn out to be the bigger news from the event, as it’s clear that the Nexus One is just the beginning of what we’re going to see on their online phone store.

Nexus One - US customers already receiving handsets, but what about the rest of the world?

Google launched their new smartphone, the Nexus One yesterday and US customers who ordered the same day should already be taking delivery of their new phone via next day delivery. For those outside the US wondering about availability of the device here’s some answers to the questions that we’ve been getting regarding when, where and for how much?

Availability

Google is currently shipping the phone to just 4 countries. The US (obviously), the United Kingdom, Hong Kong and Singapore. Frustrating as it may be if you’re living outside of one of these 4 countries you won’t be able to access Google’s web store even though the phone is likely to work in your country. If you’re after a Nexus One handset and do live in one of these countries then you can order today and have the phone shipped via courier. There’s a charge for shipping to the UK, Hong Kong and Singapore (around $30) and you’ll may also have to pay some tax to the courier when the phone arrives depending on what country you live in.

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Smartphones Compared: total cost of ownership

With a new smartphone player now in the game BillShrink has put together a handy 24 month total cost of ownership chart comparing the Nexus One, iPhone, Droid and Palm Pre handsets. It’s US-centric but interesting viewing for non-US readers as well. The verdict? With an unlimited plan the Nexus One would cost $2,580 over 24 months whilst the iPhone weighs in at an impressive $3780, almost 50% more. Read on to see all the figures.

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Google launched their much anticipated Nexus One handset to a at their Mountain View headquarters today. The device, which the company has dubbed a ‘superphone’ is now available to buy for shipping to four countries - the US, UK, Singapore, and Hong Kong. Google announced their intention to ship to more countries in the near future, although the only timeframe they were willing to give at the press event was ‘soon’.

The phone will cost $530 unlocked for use on GSM networks, or $180 on T-Mobile (US) with a 2-year contract. Shipping is free within the US and customers can choose to add custom engraving to the lower bezel during the online purchase process. To buy the phone online you’ll need a both a regular Google Account and a Google Checkout account.

Nexus One January 5th announcement date confirmed

An internal T-Mobile breaking news page seems to confirm that the carrier will be officially supporting the Google Phone. The page states that the device is scheduled to launch in early January and that it will be sold solely by Google direct via the web. All customer support for the device will be handled by Google and HTC with T-Mobile providing network access only.

The same source confirms a January 5th, 9am announcement with ordering through Google only.